Refund Policy for Spanish Tailor
Effective Date: 17/March/2025
Thank you for shopping at Spanish Tailor! We want you to be completely satisfied with your purchase. If you are not fully satisfied, we are happy to offer a refund within 7 days of receiving your order, subject to the terms below.
1. Refund Eligibility
To be eligible for a refund, your item(s) must meet the following conditions:
- You must request the refund within 7 days from the date you received the order.
- The item(s) must be unused, in the same condition that you received them, and in the original packaging.
- The item(s) must not be personalized, altered, or customized in any way.
- You must provide proof of purchase, such as your order number or receipt.
2. Non-Refundable Items
The following items are not eligible for a refund:
- Customized or personalized items.
- Gift cards.
- Sale or discounted items (unless specified otherwise).
3. How to Request a Refund
To initiate a refund, please follow these steps:
Contact Us: Send an email to support@spanishtailor.com or call us at +91-8579900767 within 7 days of receiving your order. Include your order number, the item(s) you wish to return, and the reason for your refund request.
Return Instructions: After receiving your refund request, we will provide you with detailed instructions on how to return the item(s) to us.
Return the Item(s): Please send the item(s) back to the address provided. You will be responsible for covering the return shipping costs, unless the item was damaged or incorrect upon receipt.
4. Refund Process
Once we receive your returned item(s) and verify they meet the refund conditions:
- We will process your refund to the original payment method used for the purchase.
- Refunds will be issued within 7-10 business days of receiving the returned item(s).
Please note that the original shipping charges are non-refundable unless the return is due to a defective or incorrect item.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will offer a full refund or replacement, including covering the cost of return shipping.
6. Exchange Policy
If you prefer an exchange rather than a refund, please contact us. We will do our best to accommodate your exchange request based on product availability.
7. Changes to This Policy
We may update or modify this Refund Policy from time to time. Any changes will be posted on this page with the updated effective date. Please review this policy regularly to stay informed about our refund process.
8. Contact Us
If you have any questions regarding our Refund Policy, please do not hesitate to contact us:
Email: support@spanishtailor.com
Phone: +91-8579900767